Refunds

Refund policy

Last updated: 5 October 2026

This policy sets out how refunds, cancellations, and rescheduling work for the paid advisory engagements offered by NodeVector Financial Planning Co., Ltd. (NodeVector Financial Planning). Standard market-consistent timeframes apply where a specific term has not yet been confirmed with the business; those are marked below as proposed, pending business confirmation.

Contact for refund requests

Refund, cancellation, and rescheduling requests should be sent to:

  • Email: info@nodevector.click
  • Phone: +66-2-437-6825

Please include your name and the engagement the request relates to. We will confirm receipt and respond within a reasonable time.

Eligibility

Because engagements are advisory services rather than goods, refunds depend on how much work has been performed at the time of the request. The sections below set out the conditions.

Cancellation before work starts

If you cancel an engagement in writing before any work has begun, you are entitled to a full refund of any fee paid for that engagement. “Work has begun” means the earlier of: the scheduled discovery call taking place, or any document being requested or reviewed.

Refund timeframes

  • Full refund: where you cancel before work has begun, as described above.
  • Partial refund: where work has begun but is not yet complete, a partial refund may be offered for the unperformed portion. The amount is assessed on the basis of work actually delivered up to the cancellation date.
  • No refund: where the engagement has been completed and the plan and model delivered, no refund is available, except where the engagement agreement itself provides otherwise or where Thai consumer-protection law requires it.

Non-refundable items

  • Deposits booked to hold a specific calendar slot are non-refundable where the slot has been held and you cancel with less than 48 hours’ notice (proposed, pending business confirmation).
  • Ad-hoc modelling or document preparation already performed at your written request before cancellation is non-refundable.

Process

  1. Send your request to info@nodevector.click or call +66-2-437-6825.
  2. We confirm receipt and assess the amount of work performed.
  3. Where a refund is due, we process it using the original payment method.

Processing time

Approved refunds are processed within 14 business days (proposed, pending business confirmation) of the decision, using the original payment method. The time the funds take to reach your account depends on your bank or card issuer.

Rescheduling

A scheduled discovery call or review meeting may be rescheduled at no charge with at least 24 hours’ notice. Repeated rescheduling may, after reasonable notice, result in a slot being released.

Deposits, no-shows, and work already started

  • Deposits: where a deposit is taken to hold a slot, it is applied against the engagement fee once work begins. It is non-refundable only as set out above.
  • No-shows: if a scheduled call is missed without notice, the slot is released and a new one must be booked; no refund is due for that missed slot.
  • Work already started: where work has begun and you cancel, you are charged for work performed up to the cancellation date, and any balance for unperformed work is refunded as set out above.

Exceptions

Where Thai consumer-protection law gives you rights that cannot be excluded by this policy, those rights apply regardless of what is written here. This policy does not reduce any non-waivable right you have under Thai law.

Changes to this policy

We may revise this policy as our services or the law changes; the “last updated” date above records the current version. Any material change takes effect from the moment it is published on this page.